Frequently Asked Questions
Welcome to Warm Little Things Co. We're here to make your shopping experience simple, cozy, and enjoyable. Find answers to some of our most common questions below.
How long will it take to receive my order?
Most orders are made especially for you, so processing and shipping times can vary depending on the product. Please check the estimated delivery information provided on the product page before placing your order.
Do you offer returns?
Yes. We accept eligible returns within 14 days of delivery. Items must be unused and in their original condition. Please contact us before sending an item back so we can provide the appropriate return instructions.
Are personalized or custom items returnable?
Personalized or custom-made items are generally not eligible for returns unless they arrive damaged, defective, or there is an error on our part. Please contact us as soon as possible if there is an issue with your order.
What if my order arrives damaged?
We're sorry if your order arrives damaged! Please contact us as soon as possible with your order number and clear photos of the damaged item and packaging. We'll work with you to make it right.
Can I change or cancel my order?
Because many of our products are made to order, we recommend contacting us as soon as possible if you need to make a change or cancel an order. Once production has started, changes or cancellations may not be possible.
How can I contact Warm Little Things Co.?
We'd love to hear from you! Visit our Contact Us page and send us a message. We'll get back to you as soon as possible.
Do you offer refunds or exchanges?
Eligible returns may qualify for a refund according to our return policy. Exchanges may depend on the product and availability. Please contact us before returning your item so we can help you with the next steps.